Security Updates & Support Lifecycle

A Simpled smart lock is a “relevant connectable product” under the UK Product Security and
Telecommunications Infrastructure Act 2022 and the PSTI (Security Requirements for Relevant Connectable
Products) Regulations 2023. This page publishes our defined support period — how long
we will provide security updates — in plain language, free of charge, and without you having to ask.

Our defined support period

We will provide security updates for the product families listed below until
31 December 2029, and in any event for at least two years from the date of your purchase,
whichever is later.

This applies to the Simpled SS-SP, SS-BB, LF-SP,
SF-SP, DFF-SP, MF-SP, NF-SP and
KF-SP product types — the SS Slim Series (with and without Wi-Fi), SF Slim, Leverline
smart door handle, DFF double-sided lock, MF motorised cylinder and NF smart cylinder as a customer
sees them.

We review these dates and may extend them at any time. Where we extend, we publish the
new, longer period as soon as we can. We do not shorten a support period once it has been
published. Beyond the published end date we are under no obligation to provide further security
updates; any we do provide are at our discretion.

For any other product family, the current end date is shown on that product’s page. Security-update
support is not the same thing as general app support, new features, cloud or remote availability, or
support for third-party platforms such as voice assistants.

Reporting a security issue

Report a suspected vulnerability to [email protected], free of charge. We aim to
acknowledge a well-formed report within 2 business days and to give you progress
updates at reasonable intervals — typically at least every 30 days, or sooner for
higher-severity issues — until the issue is resolved. Full details are on our
Vulnerability Disclosure page.

Statement of Compliance

Our PSTI Statement of Compliance for these products is published at
simpled.uk/psti-statement-of-compliance.