FAQ
Do we need a skillful installer to install the digital door viewer for us?
No, even if you're not so handy, installation only takes about 10 minutes. The hardest part is when you don't have a peephole in the door; you may need to drill one.
Does the digital peepholes record videos or capture photos?
Of course, that's the main goal. It captures everything. You won't lose anything behind your doors; Whether they press the ring bell or not.
(Not applicable for Non-WiFi models)
Is it possible to see the recorded items on my smartphone?
Sure, the WiFi model synchronises all your media in the android or iOS app.
Does it require wiring?
Nope. It's wire-free and battery-operated. The front panel sticks to the front side of the door and will be secured to the internal monitor. Please refer to the installation video.
Please consider if you don't have a peephole in the door, you may need to drill one.
Is the digital door viewer only suitable for wooden doors?
It can be installed in almost any door, from PVC to anti-theft doors; Any door that can have a hole inside it.
Does the digital viewer have to be connected to power?
No. Our digital door viewer is powered by rechargeable lithium batteries.
How long can the batteries last?
Depending on the model and activated settings, it lasts from 1-2 months for average use of 20 visitors a day.
It can take up to 4 months for non-WiFi models, like YP-SP and VP-SP.
How do I charge the batteries?
There's a cable in the box. You can detach the device (1. Push the monitor up 2. Disconnect the flat cable carefully) and use your phone adapter and the cable to recharge the battery. Or You can charge it without removing it, using a power bank.
How does the PIR sensor work?
After detecting motion for 2-3 seconds, the digital viewer will automatically take a picture or capture a video.
What happens when the micro SD card memory is full?
The digital viewer will continue to take pictures/videos and will automatically override the oldest ones.
Does this digital door viewer use 5GHZ WiFi bands?
No. Our WiFi model (WP-SP) is only compatible with 2.4GHz.
Does the monitor turn on when it detects motion or only when the buzzer is pressed?
No, the display only turns on when someone presses the bell. But you can see the recorded video that was triggered by motion detection later on display.
Who is Simpled?
Simpled, a London-based company, rolling out an expanding range of innovative household devices and appliances that embrace IoT to simplify and elevate the smart home experience.
Do Simpled products come with a warranty?
Sure. Most of our products are sold with a warranty of two years provided by the Simpled headquarters in London.
How long does delivery take?
It usually takes 1-4 working days for your purchased items to be delivered.
What's the app?
It's Tuya Smart app. You can find it on both Google Play and App Store.
