A: We would like to counter-question some of your experiences with your own door locks. Do you remember a time when you forgot your keys and was locked out of your home?

• What happens when you arrive home late and depend on someone (parents/maid) in the house to open the door for you? Do you wake them up?
• You invited your best friends/family members to your house, but you were running late, and they were already at your gate. Wouldn't it be nice if they could enter your home instead of waiting aimlessly outside?
• Have any of your belongings been scratched/damaged through keys in the same bag/pocket?

If you have experienced the above scenarios, it may be time you installed an electronic door lock. With an electronic door lock, you will be able to open your gates without using keys (fingerprint/RFID tag and even your smartphone).

Fitting is possible if access to the entire cylinder from both sides of the door with the currently installed euro cylinder. What does not work is when the fitting shows only a small slot of the cylinder. You can send your existing door photo for further assistance on our Live Chat.

When the battery is low, an audible warning will sound when the lock is opened. There are still approximately 100 openings possible. When the battery is completely empty, you can use your power bank to wake up the lock and unlock it.

There are several other ways you can unlock your lock, like fingerprint, proximity tags, remote control(optional).

If a smartphone is lost or stolen, it can be deactivated by the admin user. This means that security against unauthorised entry is still ensured without changing the lock.

Yes, it is.

There is no limit to the number of guests associated with one lock.

Yes. It can be downloaded and updated completely free of charge. The app is available for Android and iOS smartphones.

All your settings are on your password-protected accounts. So they are with you, wherever you go.

No electrical connections to the door are needed as it is powered by long-life batteries. The user is warned when the battery charge is low by both the lock and app.

You can replace the batteries from the outside.

The battery lifetime is about 8-10 months.

All product(s) sold by Simpled or our authorised dealers come with a 24-month local warranty to the original purchaser valid from the date of purchase.

You can purchase directly on our website or Amazon. No difference. They all come from our Amazon warehouse. So it has the same delivery time and service.

Simpled, a London-based company, rolling out an expanding range of innovative household devices to simplify and elevate the smart home experience.

Sure. Most of our products are sold with a warranty of two years provided by the Simpled headquarters in London.

It usually takes 1-4 working days for your purchased items to be delivered.

It's WE.LOCK smart lock app. You can find it on both Google Play and App Store.

Download from App Store

Download from Google Play

Download .apk file

From the outside, when the door is closed, please measure and ensure you have at least 2.5 centimetres between the centre of your current cylinder and door frame(NOT door edge, but door frame). We want to make sure the outer knob won't hit the door frame.

Need more help? Reach us on Live Chat.

It will be connected to the lock via Bluetooth. So it's ideally around 10 meters.

However, the maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment.

Not on all smartphones. Some are using encrypted NFC, and it won't be compatible with the lock. In some regions, people can pair transportation cards on their phones with the Simpled smart locks. In some other countries, it's not possible.

That's the point. It's for easier access of the people inside. You trust them. Don't you? Even if you don't, there's a pin code that should be announced after a command, and that's what not everyone has!

Sure. Simpled Tags can be programmed on all Simpled smart locks.