Guest Email Template

The Guest Email Template is used to customize the email notifications sent to access guests with their specific access instructions. These emails are generated when you create an Access Guest with an email address. The email template includes dynamic tags that automatically pull in information like the guest’s name, access code, and contact details.

Editing the Email Template

1. Navigate to the Automated Emails Section:
   • From the Advanced drop-down in the upper navigation bar, select Automated Emails.
     
2. Select the Email Template:
   • Choose either the Guest Email Template or the User Email Template, depending on the type of notification you want to edit.
3. Customize the Template:
   • From Name: Specify the name that will appear as the sender of the email.
   • Reply To: This is the email address that will be used if the guest replies.
   • Cc (Carbon Copy): Optionally send a copy of the email to another recipient, visible to the guest.
   • Bcc (Blind Carbon Copy): Optionally send a copy to someone without the guest seeing their email address.
   • Subject: Set the subject line of the email.
   • Email Body: The main body of the email where you can add personalized instructions.
4. Preview: View an example of the email that will be sent to the guest.
5. Restore Default: If you want to revert to the default template, click Restore Account Default.
6. Save: After editing the template, make sure to click Save to keep your changes.

Available Dynamic Tags

Dynamic tags are placeholders that automatically pull information from your account or the guest’s details when the email is sent. These tags are replaced with the appropriate data in the final email.

• Guest Information:
  • {{ guest.name }}: Displays the guest’s name.
  • {{ guest.pin }}: Displays the guest’s unique pin code.
• Contact Information:
  • {{ contact.name }}: Displays the contact’s name.
  • {{ contact.phone }}: Displays the contact’s phone number.
  • {{ contact.email }}: Displays the contact’s email address (from the “Reply To” field).
• Access Instructions:
  • {{ access_instructions }}: Contains the specific door access times and instructions for the guest.

Per-Lock Instructions

The {{ access_instructions }} tag will be replaced with the information stored in each device’s Access Instructionstab. Here are examples of access instructions for different lock types:

• ResortLock RL2000 and RL4000:
  • Method 1: Use Default Access Code: Enter the code followed by the “#” key to unlock.
  • Method 2: Create Your Own Code (3-5 digits): Follow the steps to program and unlock the door with your own code.
• RemoteLock LS-DB500i and LS-L500i:
  • To unlock: Enter the access code followed by the LockState button.
• RemoteLock LS-DB5i and LS-L5i:
  • To unlock: Enter the access code followed by the LockState button. To lock, press the LockState button.
• RemoteLock LS-6i:
  • To unlock: Enter the access code followed by the # key. To lock, press the star key twice or press the Lockbutton from the inside.

Additional Notes

*The email template supports Markdown formatting. You can apply formatting such as bold, italics, and more.*