Reports Overview

📌 Available on: RemoteLock Enterprise Plan

Accessing Reports

1. Log into your RemoteLock account
2. Navigate to Advanced → Reports

Event Filtering

The Events History page displays a list of recorded events with details:

• 📅 Occurred At: Date & time of the event
• 🔑 Door: Name of the accessed door
• ⚙ Source: Where the event originated
• 🔄 Type: Type of event (e.g., Unlock, Access Denied)
• 📡 Method: How the access was attempted
• ℹ Info: Additional event details

Filtering Options

🔍 Filter by:
✅ Date & Time (Ascending/Descending)
✅ Start & End Date
✅ Event Type (e.g., unlock, access denied)
✅ Location
✅ Device
✅ Access User/Guest

🎯 Use “Search” to apply filters or “Reset Defaults” to clear them.

📤 Exporting Event Reports

• Click “Export This Search” to download event data as a CSV file.
• Important: A Start Date is required to export reports.

Exporting Access Data

📂 Available Reports:
1️⃣ Access Users and Guests: List of all active users & guests.
2️⃣ Access User/Guest Door Access: Shows doors assigned to each user.
3️⃣ Expired Guests: Lists past guests from your account.

The reports available for download are Access User/Guest Door Accesses, Access Users and Guests, and Expired Guests.

📥 Steps to Export:

1. Go to Export Access Data tab.
2. Select the report type from the dropdown.
3. Click Download CSV to save the file.

Admin Logs

The Admin Logs tab records administrative actions, such as:

✔ Adding or updating users & guests
✔ Changing access schedules
✔ Sharing the account with others

⚠ Important:

• Admin Logs DO NOT include access events (e.g., unlocks).
• A search term or filter must be applied to view logs.
• Click “Download as CSV” to export logs.

Need Help?

Check out the Reports Guide for more details! 🚀