RemoteLock Software: Access Control Made Simple

Welcome to RemoteLock! This guide covers key features to help you efficiently manage smart locks and access controlfrom one platform.

Key Features

• Dashboard – Monitor locks, users & access events.
• Access Management – Grant & revoke access remotely.
• Devices – Control all connected smart locks.
• Locations – Manage multiple properties easily.
• Integrations – Sync with Airbnb, Vrbo & more.
• Advanced Settings – Customize security & alerts.
• Account Management – Manage users & subscriptions.

Why RemoteLock?

✔ Centralized access control for homes & businesses
✔ Seamless integrations with top property platforms
✔ Real-time security alerts & access logs

Getting Started with RemoteLock

✔ New here? Create your account in a few simple steps.
✔ Compare plans & features: Check out our Pricing & Billing guide.
✔ Next step: Connect and register your smart locks to start managing access.

Registering and Configuring Your Lock

Follow the Device Registration Support Article instructions for step-by-step guidance on setting up your lock. For additional customisation options, review the Door Lock Settings guide.

Once these steps are completed, your dashboard should display all your registered locks and settings.

Your Dashboard is a quick overview of your favorite devices (up to 25 on the home page), recent lock statistics and events account-wide, and a peek at your Guests and Users.

More options and settings are located using the options at the top of the screen, which are detailed below. 

Dashboard

The Dashboard is the landing page that provides an overview of your account, including:

• Device health statistics

• Favourited devices (up to 25 on the home page)

• Recent events across all locks

• Quick access to Guests and Users

For more information, see Dashboard Health and Icon Meanings.

Access Management

The Access tab allows you to manage Guests and Users, including:

• Viewing, editing, or creating Access Guests and Access Users
• Setting up Access Schedules and Access Exceptions
• Viewing Guests on a calendar interface

For more details, check:

• Access Schedules and Access Exceptions

Devices

The Devices section displays all registered locks, showing:

• Device type icons
• Lock/unlock status
• Connectivity status
• Battery level

You can also:

• Register new devices
• Filter devices by location or status
• Manage features such as Door Groups, Common Doors, and Device Schedules

Locations

The Locations tab lets you:

• View and edit existing locations
• Add new locations (necessary for device registration)

For more details, see Locations Guide.

Integrations

The Integrations tab allows you to connect RemoteLock with third-party platforms to automate:

• Short-term rental guest access
• Lock imports from other manufacturers

Advanced Features

Reports

• View, filter, and export event logs
• Includes Admin Logs

Notifications

• Set up alerts for specific events on devices or locations

Automated Emails

• Manage communications with Guests and Users
• Options include:
  • Guest Email Template
  • User Email Template
  • Guest Message Times
  • Automated Email Status

ACS (Access Control System)

• View ACS controllers and their status
• For more details, visit ACS Support Articles

Account Management

Located in the top-right corner, the Account menu provides access to:

Profile

• Update account name, email, and username
• Reset Password
• Enable Two-Factor Authentication

Account Settings

• Manage overall account preferences

Members and Roles

• Assign roles and permissions for shared access

This guide serves as your starting point for using RemoteLock software. For more advanced configurations, explore the linked resources or visit our support center.