Managing Access Users & Guests

Overview

The Access section is where you manage all Access Users (long-term access) and Guest Users (temporary access).

📌 Key Features:
✔ Add, edit, and delete users & guests
✔ Assign access to doors, groups, or locations
✔ Set access schedules
✔ View access events & logs
✔ Configure notifications for access attempts

Managing Access Users & Guests

Adding an Access User or Guest

1. Navigate to Dashboard → Access tab.
2. Click Add User (for long-term access) or Add Guest (for temporary access).
3. Enter User Details:
   • Name & Email: (optional) Emailing a user will send them their credentials.
   • PIN Code: 4-10 digit unique PIN (randomized PINs available).
   • Card Number: (if applicable) Enter if using a prox card.
4. Select Door Access level:
   • Entire Location: Grants access to all locks in a location.
   • Door Group: Grants access to a specific set of doors.
   • Individual Door: Select a single lock to grant access.
   • ACS Reader: For accounts using Building Access Control System (ACS).
5. Set an Access Schedule: (Optional) Restrict access to certain days/times.
6. Click Save to apply changes.

📌 Note: Users without an assigned schedule automatically receive 24/7 access.

Editing & Removing Access

Editing a User or Guest

• Click the pencil icon ✏️ next to a user to update their details.
• Modify name, email, PIN, or card number.
• Adjust access schedules or reassign door access.

Removing Access

• Click the trash icon 🗑️ to delete a user or guest.
• Removing access from a door, group, or location will revoke their permissions.

Access Schedules & Exceptions

Access schedules control when a user can enter.

• Example: 9 AM – 5 PM, Monday – Friday for employees.
• Access Exceptions allow special access overrides.

📌 Conflict Resolution Rules:
🔹 Location-Level access overrides all other settings.
🔹 More recent access grants take priority in conflicts.
🔹 If multiple schedules exist, the last saved one applies.

Tracking Access Events

• View access logs under the Events tab.

• See successful unlocks or Access Denied attempts.
• Events sync within 5-10 seconds for WiFi locks.

Setting Up Notifications

1. Navigate to Access User → Notifications tab.
2. Click Add Notification.

1. Choose Email, SMS, or Webhook.
2. Select event type Access Granted.
3. Save and assign a recipient.

📌 Tip: Ensure the recipient’s email/phone number is added under Notifications → Contacts first.